How to Customize Survey Content

There are several ways to customize a Benchworks survey for your institution. You can make some changes during survey setup; other changes require help from Benchworks Support. Submit Support-assisted customization requests at least two weeks before your planned survey launch.

Use this article to learn:

• What changes you can make during survey setup
• What changes Benchworks Support can make
• What cannot be changed
• How to submit a customization request

Changes You Can Make During Survey Setup

For most Benchworks national surveys, you can adjust the following as part of your survey setup:

• Add Institution-Specific Questions (ISQs)
• Remove a subset of national demographic questions
• Modify supported survey text, such as replacing “this institution” with your institution’s name
• Customize the welcome and consent page
• Customize the completion page

You do not need to submit a customization request for these changes. 

Available options vary by national survey. Review the options on your survey setup screen or contact Benchworks Support with questions about your survey.

Changes You Can Request From Benchworks Support

You can request up to 20 changes to an existing national survey. Any requests must be submitted at least two weeks before your planned survey launch. Requests submitted with less notice may not be completed before launch.

You can request to:

• Hide an individual question
• Hide an answer option
• Hide an entire section or section heading
• Edit question text without changing the meaning of the question
• Edit answer text without changing the meaning of the answer
• Edit the survey title

All requests are subject to review. Benchworks Support will let you know if a change cannot be accommodated.

If you need more than 20 changes, contact Benchworks Support to discuss a custom assessment. Additional costs apply.

Learn the Difference Between Survey Customizations and a Custom Survey

Changes That Cannot Be Made

Customization cannot be used to:

• Add answer options to an existing question
• Add questions within the national survey
• Divide one question into multiple questions
• Combine multiple questions into one question
• Change the order of questions
• Change the intended meaning of a question or answer

How to Request Customizations

Submit your request at least two weeks before your planned survey launch. Requests submitted with less notice may not be completed before launch.

1. Contact Benchworks Support

Email benchworkssupport@elentra.com and include:

• Your institution
• The name of the survey
• Your planned launch date
• A brief description of the changes you are considering

2. Document and Submit Your Requested Changes

Open the Word document and use Review > Track Changes to record every requested edit. Do not use comments or a separate list.

Reply to the email from Benchworks Support and attach the completed document. Before sending it, confirm that:

• Track Changes is turned on
• Every requested change appears in the document
• The completed document is attached to your reply

3. Review the Completed Customizations

Benchworks Support will review your request and notify you if any changes cannot be accommodated.

Before launch, review the completed survey and confirm that all approved changes are accurate and appear as expected.

Questions?

If you have questions about your customization options or need help planning a request, contact Benchworks Support at benchworkssupport@elentra.com.